E-commerce Returns Management Solutions

Returns processing, fraud, and associated risks affect every e-commerce platform and marketplace. Here’s where leading online players trust ZestVibes E-commerce Returns Management solutions to help them navigate this complex space and protect their revenue.

We help you guarantee genuine returns by analyzing each of them through a robust human+ technology process. Our tailored solutions across product categories enable you to identify potential frauds, drive efficient returns processing, reduce operational costs, and ensure due compliance. By partnering with us, you gain a competitive edge that allows you to focus on growth while we handle the intricacies of fraud and e-commerce returns management.

Our numbers speak for us

Over
5304000 +
Return Incidents
Processed

Reduced Returns Rate by 35%

Protected
Revenue (USD)
10 + billion and counting….

Our dedicated team of over 200 members in E-commerce Returns Management specializes in various product categories, ensuring a remarkable accuracy rate of 95%+ coupled with consistent productivity.

Types of fraudulent e-commerce returns managed by us

Damaged Products

The customer swaps a used or damaged product and requests a refund

Mis-shipment

The customer returns a different product and keeps the original product and raises a refund request

Missing Item

The partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds

Supply Chain Issues

The customer states fraudulently that the item is not being picked up and pushes for a refund

Part(ial) Shipment

We scrutinize the customer or supply chain fraud tied to partial deliveries

Smart Pickup Check Override

The customer reports multiple issues such as damaged / defective / mis-shipment for a fraudulent refund

ZestVibes offers a comprehensive and fully-streamlined product Catalog Management Services.

Here’s why some of the world’s largest marketplaces trust Zest Vibess for creating product catalogs in bulk and expanding quickly across categories and geographies.

Technology enabled: Our technology-enabled solutions include automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure, and risk-absorbent environment.

Industry expertise: Our capable workforce of specialists help navigate the rising tide of financial refund irregularities and product returns management.

Automated and real-time reports: We can set up dashboards for our clients ensuring real-time automated reports allowing them to gain immediate and actionable insights based on the data received on returns processing.

TAT & scalability: Defined turnaround time for each incident is adhered towards ensuring high customer satisfaction. We are also able to scale our tech, process, and people solutions quickly given our understanding of this space.

Understanding market dynamics: Our exposure to working with clients across different geographies with varied requirements has helped us understand the industry best practices and trends that we implement on new engagements.

Cost improvement: We offer both FTE and transaction-based partnership models that help clients reduce internal cost dependencies.